FAQS

 

1. Where are your products shipped from?

• Our products are shipped directly from the manufacturer to your doorstep. By bypassing traditional warehousing, we reduce the environmental impact associated with double handling and storage and pass on the best possible price to you.

2. How does direct shipping benefit the environment?

• Direct shipping from the manufacturer minimizes transportation and storage-related emissions, making our supply chain more eco-friendly. This approach aligns with our commitment to sustainability.

3. What is the shipping time for orders?

• Items are dispatched within 24-48 hours on business days. Shipping times vary depending on your location and the product, however,  it generally takes 3-4 weeks. (Sometimes earlier!) Rest assured, we work hard to get your eco-friendly goodies to you as quickly as possible.

4. Are your products truly eco-friendly?

• Absolutely! We carefully curate a selection of products that are sustainable, responsibly sourced, and environmentally friendly as possible. 

5. Can I track my order?

• Yes, you can track your order using the tracking information provided once your order has been dispatched. This allows you to stay informed about the status and estimated delivery date.

6. What if I receive a damaged or defective item?

• We take quality seriously. If you receive a damaged or defective item, please contact our Customer Service team immediately at info@lucaandcostore.com, with photos of the item and the packaging and we'll assist you in resolving the issue. Refer to our Returns Policy for more details.

7. Do you offer international shipping?

• Yes! Our online store is currently only set up to ship to Australia however, please contact us directly on info@lucaandcostore.com so we can accurately quote the shipping costs to your location direct from our supplier.

8. How can I contribute to your eco-friendly mission?

• Join our community on social media to share tips, experiences, and ideas on sustainable living. Your engagement helps us spread awareness and build a community dedicated to eco-friendly practices.  #lucaandco

9. Can I change or cancel my order after placing it?

• Once an order is placed, we work quickly to process it. Therefore, changes or cancellations are not guaranteed. Please contact our Customer Service team immediately for assistance info@lucaandcostore.com

10. What packaging materials do you use?

• We strive to use minimal and eco-friendly packaging materials. Our packaging is designed to protect your products during transit while minimizing its impact on the environment. Please recycle or reuse the packaging whenever possible.

If you have any additional questions or concerns, feel free to reach out to our Customer Service team at info@lucaandcostore.com or via the live chat function on the website.

Thank you for choosing us for your sustainable and conscious shopping needs!