Refund policy

At Luca & Co, we strive to provide a seamless and enjoyable shopping experience for you and your little ones. However, we understand that there may be occasions when you need to return a purchase. Please take a moment to familiarise yourself with our Returns Policy outlined below:

1. Eligibility for Returns:

• Products must be in new, unused, and unwashed condition, with all original tags and packaging intact.

• Personalized or customized items are not eligible for return unless there is a manufacturing defect or an error on our part.

2. Return Timeframe:

• You have 14 days from the date of receipt to initiate a return.

3. How to Initiate a Return:

• Email us at info@lucaandcostore.com with Returns in the subject heading and an explanation of why you wish to return your product

• If your return is accepted we will provide the address located in NSW, Australia on where to send it.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

• We recommend using a trackable shipping method to ensure safe and documented delivery.

5. Refund Process:

• Once we receive and inspect your return, we will process your refund within 10 business days.

• Refunds will be issued to the original payment method.

6. Exchanges:

• At this time, we do not offer direct exchanges. If you need a different size or color, please place a new order and initiate a return for the original item.

7. Defective or Incorrect Items:

• If you receive a defective or incorrect item, please contact our Customer Service team immediately at info@lucaandcostore.com  or via live chat on the website.

8. Contact Information:

• For any questions or assistance regarding returns, please contact our Customer Service team at info@lucaandcostore.com or via live chat on the website.

Thank you for choosing us.. We appreciate your business and are committed to ensuring your satisfaction.