Shipping policy

Thank you for shopping with Luca & Co! We appreciate your support in our commitment to reducing our environmental impact. Please review our shipping policy to understand how we process and deliver your orders.

Order Processing:

• All orders are processed within 24-48 hours from the time of purchase.
• Orders are dispatched Monday through Friday, excluding weekends and holidays.
• Please note that we do not process or ship orders on weekends and public holidays.

Shipping Time:

• Our shipping times typically range from 12-15 days from the date of order placement.
• The extended shipping time is due to our commitment to sustainability. To minimize our carbon footprint, we source our products directly from the manufacturer, bypassing the need for double shipping and warehousing.

Shipping Method:

• We use reliable shipping services to ensure the safe and timely delivery of your items.
• Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

Shipping Address:

• Please ensure that the shipping address provided is accurate and complete to avoid any delivery issues. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Shipping Delays:

• While we strive to meet the estimated delivery times, external factors such as customs clearance or unforeseen delays may impact the actual delivery date. We appreciate your patience in such circumstances.

Contact Us:

• If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at [your email address] or through our Contact Us page on the website.

Thank you for choosing Luca & Co! We value your business and appreciate your understanding of our eco-friendly shipping practices.